Althera Connect Ltd (C26231337)
Effective Date: February 1, 2026

1. Purpose and Scope

These General Terms and Conditions of Use (the “Terms”) govern access to and use of the Althera Connect platform (the “Platform”) by any professional (the “Therapist”).

Registration, access to, or use of the Platform constitutes:

  • full, complete, and unconditional acceptance,
  • a legally binding contractual commitment,
  • acknowledgment of the evidentiary value of electronic data.

2. Legal Qualification of the Platform

The Platform is strictly qualified as:

  • an information society service provider,
  • a hosting provider within the meaning of Regulation (EU) 2022/2065 (DSA),
  • an independent technical intermediary.

The Platform:

  • does not exercise any editorial control over content,
  • does not intervene in services,
  • does not select clients of Therapists,
  • does not participate in any contractual relationship.

No relationship of:

  • mandate,
  • agency,
  • partnership,
  • employment,
  • joint venture

may be inferred.

3. Account Creation – Evidence – Security

The Therapist:

  • provides accurate information,
  • ensures continuous updates,
  • protects their credentials.

Any action carried out via the account is deemed:

  • performed by the Therapist,
  • legally binding.

The Platform may retain:

  • logs,
  • timestamps,
  • technical data

for evidentiary purposes in accordance with applicable law.

4. Legal Obligations and Compliance

The Therapist represents, warrants, and undertakes to:

  • practice legally in their country,
  • comply with all regulatory, tax, and professional obligations,
  • hold all required insurance and authorizations,
  • comply with applicable standards (health, ethical, advertising).

The Therapist assumes full, exclusive, and unlimited responsibility for the legality of their activity.

The Platform performs no legal or professional validation.

5. Exclusive Professional Responsibility

The Therapist is solely responsible for:

  • their services,
  • their advice,
  • their diagnoses,
  • their interactions with clients.

The Platform:

  • assumes no medical or therapeutic responsibility,
  • exercises no control,
  • provides no guarantee.

6. Content – Warranty – Illegality

The Therapist warrants that all content:

  • is accurate and not misleading,
  • complies with applicable law,
  • does not infringe any third-party rights,
  • complies with advertising and health regulations.

Any violation engages the Therapist’s exclusive liability.

The Therapist indemnifies the Platform against any claim related to content.

7. Absolute Discretionary Moderation

The Platform has full discretionary rights to:

  • remove any content,
  • suspend an account,
  • terminate access,
  • modify or restrict visibility.

Without:

  • prior notice,
  • justification,
  • compensation.

The Therapist expressly waives any claim in this respect.

8. Verification System – No Guarantee

Any verification:

  • is strictly documentary,
  • has no certification value,
  • does not constitute professional validation.

The Platform disclaims all liability related to such verification.

9. Relationships with Clients

The Therapist contracts directly with clients.

The Platform:

  • is not a party to any contracts,
  • does not intervene in disputes,
  • provides no guarantee.

The Therapist assumes:

  • contractual liability,
  • civil liability,
  • professional liability.

10. No Guarantee – Economic Risk

The Platform is subject only to a best-efforts obligation.

No guarantee is provided regarding:

  • visibility,
  • traffic,
  • clientele,
  • revenue,
  • reputation.

The Therapist expressly accepts all economic risk.

11. Maximum Limitation of Liability

To the fullest extent permitted by law:

The Platform shall not be held liable for:

  • indirect damages,
  • loss of revenue,
  • loss of opportunities,
  • loss of data,
  • reputational damage.

The total liability of the Platform is capped at the amount paid over the past 12 months.

12. Enhanced Indemnification

The Therapist agrees to fully indemnify the Platform against any:

  • claim,
  • proceeding,
  • sanction,
  • fine,
  • cost (including legal fees),

arising from:

  • their activity,
  • their content,
  • their services,
  • any violation of laws or Terms.

This obligation survives indefinitely.

13. Electronic Evidence and Acceptance

The Therapist acknowledges that:

  • electronic data has evidentiary value,
  • logs are binding,
  • acceptance of the Terms is recorded and stored.

14. Personal Data – GDPR

Data is processed in accordance with GDPR.

The Platform:

  • does not sell data,
  • secures documents,
  • may retain certain data for legal obligations.

The Therapist guarantees their own GDPR compliance.

15. Intellectual Property

The Platform is protected by intellectual property law.

The Therapist:

  • retains ownership of their content,
  • grants a limited license to the Platform.

Any unauthorized reproduction is prohibited.

16. Strict No Refund Policy

No Refund Policy

All subscriptions, services, listings, and related features purchased on the Platform are strictly non-refundable, non-exchangeable, and non-transferable, regardless of the circumstances.

By subscribing to the Platform, the Client (therapist) expressly acknowledges and agrees that:

  • The Platform provides digital services of immediate execution, including but not limited to visibility, listing publication, marketing exposure, and access to platform features.
  • Access to these services is considered fully performed upon activation, even if the Client does not actively use the Platform.
  • The subscription fee reflects access to the Platform ecosystem and not any guaranteed outcome (including visibility, leads, or revenue).

Accordingly, no refund, partial or full, shall be granted, including but not limited to the following situations:

  • Non-use or underuse of the Platform
  • Lack of results, visibility, or client acquisition
  • Voluntary cancellation by the Client
  • Suspension, restriction, or termination of the account due to breach of the Terms
  • Failure to provide required documentation or compliance elements
  • Dissatisfaction with the service or change of business circumstances
  • Technical issues not attributable exclusively to the Platform
  • Force majeure events

Regulatory and Platform Compliance Obligation

The Client expressly undertakes to:

  • Comply at all times with all applicable laws and regulations in their jurisdiction
  • Adhere strictly to the Platform’s terms, ethical standards, and operational requirements
  • Provide accurate, lawful, and verifiable professional information

Any failure to comply with these obligations may result in immediate suspension or termination of the account, without prior notice and without any right to refund or compensation.

Exceptional Refund Requests

Refunds may be granted only on an exceptional basis, exclusively at the sole discretion of the Platform, and strictly limited to cases such as:

  • Proven technical malfunction exclusively attributable to the Platform preventing access to the service
  • Demonstrable billing error (e.g., duplicate charge or incorrect amount)

Any request must be submitted in writing to:
contact@altheraconnect.com

The Platform reserves the absolute right to:

  • Accept or reject any request without justification
  • Limit any refund strictly to the amount unduly paid
  • Refuse any claim deemed abusive, unjustified, or inconsistent with the Terms

17. Force Majeure

Definition of Force Majeure

The Platform shall not be held liable for any failure, delay, or inability to perform its obligations where such failure results from an event of force majeure.

Force majeure refers to any event beyond the reasonable control of the Platform, which could not have been reasonably foreseen at the time of acceptance of the Terms and which cannot be avoided or overcome by appropriate measures.

Events Considered as Force Majeure

Without limitation, the following events shall be considered as force majeure:

  • Natural disasters (earthquakes, cyclones, floods, fires, epidemics, pandemics)
  • War, terrorism, civil unrest, riots, governmental actions or restrictions
  • Failure or interruption of telecommunications networks or internet service providers
  • Breakdown, failure, or interruption of hosting services, servers, data centers, or cloud infrastructure
  • Cyberattacks, hacking, malware, ransomware, or any security breach despite reasonable protection measures
  • Power outages or energy supply failures
  • Failure of third-party service providers essential to the Platform’s operation (including payment gateways, hosting providers, DNS services, APIs)
  • Legal or regulatory changes preventing the provision of the service
  • Any event recognized as force majeure under applicable laws

Consequences of Force Majeure

In the event of force majeure:

  • The Platform’s obligations shall be automatically suspended for the duration of the event.
  • The Platform shall not be held liable for any direct or indirect damages resulting from such interruption.
  • Access to the Platform, listings, or services may be temporarily limited, degraded, or unavailable without prior notice.

The Platform will make reasonable efforts to:

  • Restore services as soon as possible
  • Minimize the impact on users

However, no guarantee of continuity or recovery time shall be provided.

No Compensation or Refund

The occurrence of a force majeure event shall not give rise to any right to compensation, indemnity, or refund, including:

  • Subscription fees
  • Loss of visibility
  • Loss of business or revenue
  • Temporary or prolonged service interruption

The user expressly acknowledges and accepts that the Platform operates on third-party infrastructures and external systems beyond its full control.

Extended Force Majeure

If the force majeure event continues for more than a reasonable period (e.g. 30 days):

  • The Platform reserves the right to suspend or terminate the service, without liability
  • The user may terminate their subscription

Such termination:

  • Does not entitle the user to any refund, even partial
  • Does not engage the liability of the Platform

User Acknowledgment

By using the Platform, the user acknowledges that:

  • Digital services are inherently dependent on technical infrastructures and external providers
  • Absolute service continuity cannot be guaranteed
  • The Platform acts as an intermediary service provider and not as a guaranteed uptime provider

18. Suspension – Termination

The Platform may suspend or terminate without notice in the event of serious breach(es), including but not limited to:

Fraud and misrepresentation

  • Provision of false, misleading, or incomplete information
  • Identity theft or impersonation
  • Creation of fake profiles
  • Manipulation of reviews or submission of false testimonials
  • Use of falsified documents to obtain the “Verified” badge
  • Misuse or circumvention of the verification system
  • Illegal or misleading content
  • Publication of false or misleading content
  • llegal or non-compliant advertising
  • Defamatory, abusive, or hateful content
  • Content infringing third-party rights
  • Content contrary to health regulations
  • Misuse of professional titles (e.g., “doctor” without proper qualification)

 

Platform harm

  • Conduct harming the reputation of the Platform
  • Public statements intentionally damaging the Platform
  • Diversion of clients outside the legal framework
  • Attempt to manipulate the ranking system
  • Technical attacks or attempted hacking
  • Contractual breaches
  • Breach of the Platform’s Terms of Use or Terms of Sale
  • Failure to comply with the Platform’s usage rules
  • Failure to cooperate during a verification process
  • Refusal to provide requested documents
  • Misuse or improper use of the services

GDPR breaches

  • Unlawful collection of client data
  • Failure to comply with GDPR obligations
  • Data breach or improper handling of personal data
  • Unauthorized use of data
  • Absence of client consent
  • Fraudulent behavior
  • Attempt to circumvent payment processes
  • Use of fraudulent payment methods
  • Creation of multiple abusive accounts
  • Exploitation of the system for unintended purposes
  • Serious breaches towards clients
  • Proven fraud or deceptive commercial practices
  • Proven physical or psychological endangerment
  • Failure to comply with contractual obligations
  • Repeated and substantiated disputes

Platform misuse

  • Circumvention of Platform functionalities
  • Use of unauthorized scripts or automated tools
  • Abusive use of visibility tools
  • Attempted reverse engineering

The above list is non-exhaustive.

Any behavior affecting legality, security, reputation, or proper functioning may be deemed a serious breach at the sole discretion of the Platform.

The Therapist expressly waives any claim, compensation, refund, or indemnity of any kind, including for direct or indirect damages, without prejudice to the Platform’s rights.

19. Cancellation Policy & Data Ownership

Cancellation

Users may cancel their subscription at any time.

However:

  • Cancellation takes immediate effect.
  • The subscription and associated services will be terminated instantly upon cancellation.
  • No prorated refund will be issued for any remaining period.
  • Any subscription already purchased will not be refunded under any circumstances.

Data Ownership

The therapist remains the full and exclusive owner of all data, content, and information submitted to the platform.

The platform:

  • Does not claim ownership of therapist data.
  • Acts solely as a hosting and visibility service provider.

Before cancellation, users are responsible for:

  • Downloading and saving their data.

Once the account is cancelled:

  • Access to the account and data may be restricted or removed.
  • The platform cannot guarantee the recovery of data after termination.

Failure to cancel at least one (1) month prior to renewal results in automatic renewal.

20. Waiver of Class Actions

To the extent permitted by law, the Therapist waives any right to class or collective action.

21. International Regulatory Compliance

The Therapist is solely responsible for compliance with:

  • laws of their country,
  • laws of countries where services are accessible,
  • EU law (where applicable).

22. Governing Law and Jurisdiction

These Terms are governed by Mauritian law.

Exclusive jurisdiction: courts of Mauritius.

23. Severability

Invalidity of any clause does not affect the remainder.

24. Entire Agreement

These Terms constitute the entire agreement.

25. Survival

The following clauses survive:

  • liability,
  • indemnification,
  • jurisdiction,
  • intellectual property,
  • data.

26. Contact

Althera Connect Ltd (C26231337)
Coastal Road, Calodyne
Republic of Mauritius
contact@altheraconnect.com

For any inquiries, our team remains at your disposal and will be pleased to assist you with the utmost care and professionalism.