Althera Connect Ltd (C26231337)
Effective Date: 1 February 2026

These Terms and Conditions of Sale (the “Terms”) constitute a legally binding agreement between Althera Connect Ltd (C26231337), a company incorporated in the Republic of Mauritius (the “Company” or the “Platform”), and any professional subscribing to paid services (the “Client”).

By subscribing, accessing, or using the Platform’s paid services, the Client irrevocably agrees to be bound by these Terms.

If the Client does not agree, they must not subscribe or use the Platform.

1. Nature of the Platform

The Platform operates solely as a digital directory and visibility tool.

The Platform:

  • is not a healthcare provider,
  • does not provide medical, psychological, therapeutic, paramedical or advisory services,
  • does not vet, certify, endorse, supervise or control the professional competence of Clients,
  • does not participate in any service delivered by Clients.

The Platform acts exclusively as an independent technical and marketing intermediary.

No partnership, agency, employment, fiduciary or joint venture relationship is created.

2. Client Representations and Warranties

The Client represents and warrants that:

  • they are duly authorized to practice their profession,
  • they possess all necessary licenses, authorizations and insurance,
  • they comply with all applicable laws and regulations,
  • all information provided is accurate and lawful,
  • they assume full responsibility for their services and conduct.

The Client acknowledges that the Platform performs only administrative document verification and assumes no responsibility for professional legitimacy.

3. Independent Contractor Status

The Client acts as an independent contractor.

Nothing in these Terms shall be interpreted as creating:

  • an employment relationship,
  • agency,
  • partnership,
  • representation authority,
  • or shared liability.

The Client bears sole legal, ethical, fiscal, civil and criminal responsibility for their activity.

4. Documentation – Suspension – Strict No Refund Policy

4.1 Mandatory Documentation

Clients must submit all required documents within seven (7) calendar days of registration:

  • Valid ID/Passport
  • Valid Practice certification(s)

Failure to comply results in automatic suspension.

Suspension may extend up to three (3) months and may lead to permanent termination at the Platform’s sole discretion.

4.2 Immediate Activation & Waiver

The Client expressly acknowledges that:

  • the subscription is activated immediately upon payment confirmation,
  • digital services begin without delay,
  • visibility tools are made accessible immediately.

To the extent permitted by applicable law, the Client expressly waives any right of withdrawal or cancellation once activation occurs.

4.3 Absolute No Refund Principle

Except in cases of proven Platform fault strictly limited to:

  • non-activation due to internal technical error,
  • duplicate or incorrect billing attributable solely to the Platform,

no refund shall be granted under any circumstances.

Specifically excluded:

  • dissatisfaction,
  • lack of results,
  • low visibility,
  • commercial underperformance,
  • suspension due to breach,
  • non-use,
  • failure to provide documentation,
  • bank refusal,
  • third-party payment provider issues,
  • force majeure.

Refunds, where applicable, shall be limited strictly to improperly collected amounts and shall exclude any compensation, damages or interest.

5. Ethical Responsibility – Sole Liability of Client

The Platform may publish ethical guidelines as recommendations.

The Client acknowledges that:

  • such guidelines are non-exhaustive,
  • compliance is solely the Client’s responsibility,
  • the Platform exercises no supervision or monitoring over professional practice.

The Client fully indemnifies the Platform against any claim, complaint, regulatory action, civil claim or criminal proceeding arising from their professional activity.

6. Content Responsibility and Moderation Rights

The Client bears sole responsibility for all content published.

The Platform reserves the unrestricted right, at its sole discretion, to:

  • remove content,
  • suspend accounts,
  • terminate subscriptions,
  • refuse publication,
  • restrict access,
  • modify listings,

without prior notice and without compensation.

The Client waives any claim arising from moderation decisions.

7. Marketing & Visibility – No Guarantee

The subscription constitutes a visibility tool only.

The Platform provides no guarantee regarding:

  • search ranking,
  • traffic volume,
  • lead generation,
  • commercial conversion,
  • reputation impact.

The Client acknowledges that digital visibility is inherently uncertain and accepts all commercial risk.

The Platform is subject exclusively to an obligation of means.

8. Pricing – Automatic Renewal – Secure Payment

Subscriptions are billed annually and payable in advance.

Automatic renewal occurs unless canceled at least one (1) month prior to renewal.

Failure to cancel within this period results in automatic renewal and full payment obligation.

Payments are processed via MCB Payment Gateway.

The Platform:

  • does not store card data,
  • is not responsible for payment refusal,
  • is not liable for banking errors,
  • is not responsible for authentication failures (including 3D Secure).

Payment confirmation by the payment provider constitutes definitive validation.

9. Comprehensive Limitation of Liability

To the maximum extent permitted by law:

  • The Platform shall not be liable for indirect, incidental, consequential, reputational, economic, regulatory or punitive damages.
  • The Platform shall not be liable for loss of profits, revenue, opportunity, goodwill or data.
  • The Platform shall not be liable for third-party acts.
  • The Platform shall not be liable for professional misconduct by Clients.

The Platform’s total aggregate liability, under any legal theory, shall not exceed the total subscription fees paid by the Client during the twelve (12) months preceding the claim.

This limitation applies regardless of the nature of the claim (contract, tort, negligence, strict liability, statutory claim, or otherwise).

10. Indemnification

The Client agrees to defend, indemnify and hold harmless the Platform, its directors, officers, shareholders, employees and affiliates from and against any:

  • claim,
  • demand,
  • liability,
  • damage,
  • regulatory sanction,
  • legal proceeding,
  • cost (including legal fees),

arising from:

  • professional services delivered by the Client,
  • breach of these Terms,
  • violation of laws,
  • intellectual property infringement,
  • data protection violations,
  • client disputes.

This indemnity survives termination.

11. Intellectual Property

All Platform components remain the exclusive property of Althera Connect Ltd.

No ownership rights are transferred.

Clients grant a limited, non-exclusive license for display purposes only.

Unauthorized reproduction or extraction is strictly prohibited.

12. Data Protection

Personal data is processed under the Privacy Policy.

The Platform does not sell or commercially exploit identity documents.

Clients may request access to their personal data subject to legal and technical limitations.

The Platform may retain data for regulatory, evidentiary or compliance purposes as required by law.

13. Force Majeure

The Platform shall not be liable for any failure or delay resulting from events beyond its reasonable control, including but not limited to:

  • technical failures,
  • cyberattacks,
  • internet disruption,
  • banking system interruption,
  • governmental action,
  • regulatory change,
  • natural disaster.

14. Severability

If any provision is deemed invalid or unenforceable, the remaining provisions remain in full force.

15. Governing Law & Jurisdiction

These Terms are governed by Mauritian law, except where mandatory EU consumer protections apply.

All disputes shall fall under the exclusive jurisdiction of the courts of Mauritius.

The Client waives any objection based on jurisdiction or forum non conveniens.

16. Entire Agreement

These Terms constitute the entire agreement between the Parties and supersede any prior discussions or representations.

17. Survival

All provisions relating to:

  • liability limitation,
  • indemnification,
  • intellectual property,
  • jurisdiction,
  • data protection,

shall survive termination.

18. Regulatory Compliance – European Union (Digital Services Act & Digital Markets Act)

18.1 Status of the Platform

Where the Platform is accessible within the European Union, it operates as an information society service provider within the meaning of Regulation (EU) 2022/2065 (Digital Services Act – “DSA”).

The Platform qualifies solely as a hosting service provider with respect to content supplied by Clients.

The Platform:

  • does not exercise editorial control over professional services rendered by Clients,
  • does not initiate transmission of Client content,
  • does not select recipients of Client content,
  • does not modify Client content beyond technical formatting.

Accordingly, the Platform benefits from the liability exemptions applicable to hosting providers under Article 6 of the DSA, to the maximum extent permitted by law.

18.2 No Classification as Very Large Online Platform

The Platform does not target, and does not operate as, a “Very Large Online Platform” (VLOP) within the meaning of the DSA.

If future regulatory thresholds were to be met, the Platform reserves the right to implement proportionate compliance mechanisms without altering its core intermediary role.

Nothing in these Terms shall be interpreted as an acknowledgment of VLOP status.

18.3 Notice and Action Mechanism

The Platform may implement a notice and action procedure allowing third parties to report allegedly illegal content.

However:

  • The Platform is under no general obligation to monitor content.
  • The Platform does not proactively supervise professional activity.
  • Removal decisions are made at the sole discretion of the Platform.

Clients acknowledge that suspension or removal decisions may occur without prior notice where legally required or risk-based.

18.4 Transparency and Ranking Disclosure

The Platform may use automated systems or algorithmic processes to determine:

  • listing visibility,
  • ordering of profiles,
  • promotional placement.

Such systems constitute proprietary business logic protected by trade secret and intellectual property laws.

The Platform is not required to disclose detailed ranking methodologies beyond what is legally mandated.

No Client acquires any right to a specific ranking position.

18.5 Client Regulatory Responsibility

Each Client remains solely responsible for compliance with:

  • EU consumer law,
  • professional regulation in their country,
  • advertising standards,
  • health and medical regulations,
  • data protection law,
  • cross-border service provision rules.

The Platform assumes no regulatory responsibility for the legality of the Client’s professional services.

The Client shall indemnify the Platform against any regulatory inquiry, sanction, administrative fine, or cross-border enforcement action arising from the Client’s activity.

18.6 Digital Markets Act (DMA)

The Platform does not operate as a “gatekeeper” within the meaning of Regulation (EU) 2022/1925 (Digital Markets Act – DMA).

Nothing in these Terms shall be interpreted as recognition of gatekeeper status.

If the Platform were ever designated under the DMA, compliance adjustments shall not create additional liability toward Clients.

18.7 Regulatory Cooperation

Where required by applicable law, the Platform may cooperate with competent authorities.

Such cooperation shall not constitute:

  • acknowledgment of liability,
  • admission of wrongdoing,
  • validation of Client activity.

The Client waives any claim arising from lawful regulatory cooperation.

19. Contact

Althera Connect Ltd (C26231337)
Coastal Road, Calodyne
Mauritius
contact@altheraconnect.com