Althera Connect Ltd (C26231337)
Effective Date: February 1, 2026

1. Purpose and Scope

These General Terms and Conditions of Use (the “Terms”) govern access to and use of the Althera Connect platform (the “Platform”) by any professional (the “Therapist”).

Registration, access to, or use of the Platform constitutes:

  • full, complete, and unconditional acceptance,
  • a legally binding contractual commitment,
  • acknowledgment of the evidentiary value of electronic data.

2. Legal Qualification of the Platform

The Platform is strictly qualified as:

  • an information society service provider,
  • a hosting provider within the meaning of Regulation (EU) 2022/2065 (DSA),
  • an independent technical intermediary.

The Platform:

  • does not exercise any editorial control over content,
  • does not intervene in services,
  • does not select clients of Therapists,
  • does not participate in any contractual relationship.

No relationship of:

  • mandate,
  • agency,
  • partnership,
  • employment,
  • joint venture

may be inferred.

3. Account Creation – Evidence – Security

The Therapist:

  • provides accurate information,
  • ensures continuous updates,
  • protects their credentials.

Any action carried out via the account is deemed:

  • performed by the Therapist,
  • legally binding.

The Platform may retain:

  • logs,
  • timestamps,
  • technical data

for evidentiary purposes in accordance with applicable law.

4. Legal Obligations and Compliance

The Therapist represents, warrants, and undertakes to:

  • practice legally in their country,
  • comply with all regulatory, tax, and professional obligations,
  • hold all required insurance and authorizations,
  • comply with applicable standards (health, ethical, advertising).

The Therapist assumes full, exclusive, and unlimited responsibility for the legality of their activity.

The Platform performs no legal or professional validation.

1.    5. Exclusive Professional Responsibility

The Therapist is solely responsible for:

  • their services,
  • their advice,
  • their diagnoses,
  • their interactions with clients.

The Platform:

  • assumes no medical or therapeutic responsibility,
  • exercises no control,
  • provides no guarantee.

2.    6. Content – Warranty – Illegality

The Therapist warrants that all content:

  • is accurate and not misleading,
  • complies with applicable law,
  • does not infringe any third-party rights,
  • complies with advertising and health regulations.

Any violation engages the Therapist’s exclusive liability.

The Therapist indemnifies the Platform against any claim related to content.

7. Absolute Discretionary Moderation

The Platform has full discretionary rights to:

  • remove any content,
  • suspend an account,
  • terminate access,
  • modify or restrict visibility.

Without:

  • prior notice,
  • justification,
  • compensation.

The Therapist expressly waives any claim in this respect.

8. Verification System – No Guarantee

Any verification:

  • is strictly documentary,
  • has no certification value,
  • does not constitute professional validation.

The Platform disclaims all liability related to such verification.

9. Relationships with Clients

The Therapist contracts directly with clients.

The Platform:

  • is not a party to any contracts,
  • does not intervene in disputes,
  • provides no guarantee.

The Therapist assumes:

  • contractual liability,
  • civil liability,
  • professional liability.

10. No Guarantee – Economic Risk

The Platform is subject only to a best-efforts obligation.

No guarantee is provided regarding:

  • visibility,
  • traffic,
  • clientele,
  • revenue,
  • reputation.

The Therapist expressly accepts all economic risk.

11. Maximum Limitation of Liability

To the fullest extent permitted by law:

The Platform shall not be held liable for:

  • indirect damages,
  • loss of revenue,
  • loss of opportunities,
  • loss of data,
  • reputational damage.

The total liability of the Platform is capped at the amount paid over the past 12 months.

12. Enhanced Indemnification

The Therapist agrees to fully indemnify the Platform against any:

  • claim,
  • proceeding,
  • sanction,
  • fine,
  • cost (including legal fees),

arising from:

  • their activity,
  • their content,
  • their services,
  • any violation of laws or Terms.

This obligation survives indefinitely.

13. Electronic Evidence and Acceptance

The Therapist acknowledges that:

  • electronic data has evidentiary value,
  • logs are binding,
  • acceptance of the Terms is recorded and stored.

14. Personal Data – GDPR

Data is processed in accordance with GDPR.

The Platform:

  • does not sell data,
  • secures documents,
  • may retain certain data for legal obligations.

The Therapist guarantees their own GDPR compliance.

15. Intellectual Property

The Platform is protected by intellectual property law.

The Therapist:

  • retains ownership of their content,
  • grants a limited license to the Platform.

Any unauthorized reproduction is prohibited.

16. Force Majeure

The Platform shall not be held liable for events beyond its reasonable control.

17. Suspension – Termination

The Platform may suspend or terminate without notice in the event of serious breach(es), including but not limited to:

Fraud and misrepresentation

  • Provision of false, misleading, or incomplete information
  • Identity theft or impersonation
  • Creation of fake profiles
  • Manipulation of reviews or submission of false testimonials
  • Use of falsified documents to obtain the “Verified” badge

Misuse or circumvention of the verification system

Illegal or misleading content

  • Publication of false or misleading content
  • Illegal or non-compliant advertising
  • Defamatory, abusive, or hateful content
  • Content infringing third-party rights
  • Content contrary to health regulations

Misuse of professional titles (e.g., “doctor” without proper qualification)

 

Platform harm

  • Conduct harming the reputation of the Platform
  • Public statements intentionally damaging the Platform
  • Diversion of clients outside the legal framework
  • Attempt to manipulate the ranking system

Technical attacks or attempted hacking

Contractual breaches

  • Breach of the Platform’s Terms of Use or Terms of Sale
  • Failure to comply with the Platform’s usage rules
  • Failure to cooperate during a verification process
  • Refusal to provide requested documents

Misuse or improper use of the services

GDPR breaches

  • Unlawful collection of client data
  • Failure to comply with GDPR obligations
  • Data breach or improper handling of personal data
  • Unauthorized use of data

Absence of client consent

Fraudulent behavior

  • Attempt to circumvent payment processes
  • Use of fraudulent payment methods
  • Creation of multiple abusive accounts

Exploitation of the system for unintended purposes

Serious breaches towards clients

  • Proven fraud or deceptive commercial practices
  • Proven physical or psychological endangerment
  • Failure to comply with contractual obligations
  • Repeated and substantiated disputes

Platform misuse

  • Circumvention of Platform functionalities
  • Use of unauthorized scripts or automated tools
  • Abusive use of visibility tools
  • Attempted reverse engineering

The above list is non-exhaustive.

Any behavior affecting legality, security, reputation, or proper functioning may be deemed a serious breach at the sole discretion of the Platform.

The Therapist expressly waives any claim, compensation, refund, or indemnity of any kind, including for direct or indirect damages, without prejudice to the Platform’s rights.

18. Waiver of Class Actions

To the extent permitted by law, the Therapist waives any right to class or collective action.

19. International Regulatory Compliance

The Therapist is solely responsible for compliance with:

  • laws of their country,
  • laws of countries where services are accessible,
  • EU law (where applicable).

20. Governing Law and Jurisdiction

These Terms are governed by Mauritian law.

Exclusive jurisdiction: courts of Mauritius.

21. Severability

Invalidity of any clause does not affect the remainder.

22. Entire Agreement

These Terms constitute the entire agreement.

23. Survival

The following clauses survive:

  • liability,
  • indemnification,
  • jurisdiction,
  • intellectual property,
  • data.

24. Contact

Althera Connect Ltd
Coastal Road, Calodyne
Mauritius
contact@altheraconnect.com