GENERAL TERMS AND CONDITIONS OF SALE

Althera Connect Ltd (C26231337)
Effective Date: February 1, 2026

These General Terms and Conditions of Sale (the “Terms”) constitute a legally binding agreement between Althera Connect Ltd (C26231337), a company incorporated in the Republic of Mauritius (the “Company” or the “Platform”), and any professional subscribing to paid services (the “Client”).

By subscribing to, accessing, or using the paid services of the Platform, the Client irrevocably agrees to be bound by these Terms.

If the Client does not agree, they must not subscribe to or use the Platform.

1. Nature of the Platform

The Platform operates exclusively as a digital directory and visibility tool.

The Platform:

  1. is not a healthcare provider,
  2. does not provide medical, psychological, therapeutic, paramedical, or advisory services,
  3. does not verify, certify, approve, supervise, or control the professional competence of Clients,
  4. does not participate in any services provided by Clients.

The Platform acts exclusively as an independent technical and marketing intermediary.

No partnership, agency, employment, fiduciary, or joint venture relationship is created.

2. Representations and Warranties of the Client

The Client represents and warrants that:

  • they are duly authorized to practice their profession,
  • they hold all necessary licenses, authorizations, and insurance,
  • they comply with all applicable laws and regulations,
  • all information provided is accurate and lawful,
  • they assume full responsibility for their services and conduct.

The Client acknowledges that the Platform performs only administrative verification of documents and assumes no responsibility for professional legitimacy.

3. Independent Contractor Status

The Client acts as an independent service provider.

Nothing in these Terms shall be construed as creating:

  • an employment relationship,
  • an agency,
  • a partnership,
  • a power of representation,
  • or shared liability.

The Client assumes sole legal, ethical, tax, civil, and criminal responsibility for their activity.

4. Documentation – Suspension

4.1 Documentation and Verification Badge

Clients may submit the following documents for verification purposes:

  • Valid ID/Passport
  • Valid practice certificate(s)
  • Professional résumé

Upon review and validation of the submitted documents, the Client may be granted a “Verified” badge displayed on their profile.

The Client acknowledges that:

  • submission of documents is voluntary but required to obtain the “Verified” status,
  • failure to provide the requested documents will result in the absence of the “Verified” badge,
  • the absence of verification does not prevent access to the Platform but may impact visibility or user trust.

The Platform reserves the sole discretion to:

  • grant, refuse, suspend, or withdraw the “Verified” badge at any time,
  • request additional documentation where deemed necessary.

The verification process constitutes a limited administrative review only and does not amount to certification, endorsement, or validation of professional competence.

4.2 Immediate Activation and Waiver

The Client expressly acknowledges that:

  • the subscription is activated immediately upon payment confirmation,
  • digital services commence without delay,
  • visibility tools are made available immediately.

To the extent permitted by applicable law, the Client expressly waives any right of withdrawal or cancellation once activation has occurred.

4.3 Absolute No-Refund Principle

Except in the event of proven fault of the Platform strictly limited to:

  • non-activation due to an internal technical error,
  • double or incorrect billing exclusively attributable to the Platform,

no refund shall be granted under any circumstances.

Specifically excluded:

  • dissatisfaction,
  • lack of results,
  • low visibility,
  • commercial underperformance,
  • suspension due to breach,
  • non-use,
  • failure to provide documentation,
  • bank refusal,
  • issues related to third-party payment providers,
  • force majeure.

Refunds, if any, shall be strictly limited to amounts unduly received and shall exclude any compensation, damages, or interest.

4.3 Exceptional Cases

Refunds may only be considered in exceptional circumstances and remain entirely at the sole discretion of the platform.

Any request must be submitted in writing to:
📧 contact@altheraconnect.com

Each request will be carefully reviewed, and ans shall be considered with no guarantee.

5. Ethical Responsibility – Exclusive Responsibility of the Client

The Platform may publish ethical guidelines for informational purposes.

The Client acknowledges that:

  • such guidelines are not exhaustive,
  • compliance is the sole responsibility of the Client,
  • the Platform exercises no supervision or control over professional practice.

The Client fully indemnifies and holds harmless the Platform against any claim, complaint, regulatory action, civil action, or criminal proceeding arising from their professional activity.

6. Content Responsibility and Moderation Rights

The Client assumes full responsibility for all published content.

The Platform reserves the unlimited right, at its sole discretion, to:

  • remove content,
  • suspend accounts,
  • terminate subscriptions,
  • refuse publication,
  • restrict access,
  • modify listings,

without notice and without compensation.

The Client waives any claim arising from moderation decisions.

7. Marketing and Visibility – No Guarantee

The subscription constitutes solely a visibility tool.

The Platform provides no guarantee regarding:

  • search ranking,
  • traffic volume,
  • lead generation,
  • conversion,
  • reputational impact.

The Client acknowledges that digital visibility is inherently uncertain and accepts all commercial risk.

The Platform is subject solely to a best-efforts obligation.

8. Pricing – Automatic Renewal – Secure Payment

Subscriptions are billed annually and payable in advance.

Automatic renewal occurs unless canceled at least one (1) month prior to renewal.

Failure to cancel within this period results in automatic renewal and full payment obligation.

Payments are processed via MCB Payment Gateway.

The Platform:

  • does not store card data,
  • is not responsible for payment refusal,
  • is not responsible for banking errors,
  • is not responsible for authentication failures (including 3D Secure).

Payment confirmation by the payment provider constitutes final validation.

8.1 Service Delivery

The services provided by the Platform are digital visibility services.

Activation occurs immediately upon payment confirmation by the payment provider.

The service includes:

  • publication of the Client’s profile,
  • access to the dashboard,
  • online publication of provided information,
  • access to features associated with the subscribed plan.

The Client acknowledges that the service is deemed fully delivered upon activation.

No physical shipment or material delivery is performed.

8.2 Cancellation Policy

Cancellation Policy & Data Ownership

Cancellation

Users may cancel their subscription at any time.

However:

  • Cancellation takes immediate effect.
  • The subscription and associated services will be terminated instantly upon cancellation.
  • No prorated refund will be issued for any remaining period.
  • Any subscription already purchased will not be refunded under any circumstances.
Data Ownership

The therapist remains thefull and exclusive owner of all data, content, and information submitted to the platform.

The platform:

  • Does not claim ownership of therapist data.
  • Acts solely as a hosting and visibility service provider.

Before cancellation, users are responsible for:

  • Downloading and saving their data.

Once the account is cancelled:

  • Access to the account and data may be restricted or removed.
  • The platform cannot guarantee the recovery of data after termination.

Failure to cancel at least one (1) month prior to renewal results in automatic renewal.

8.3 Refund Policy

No Refund Policy

All subscriptions, services, listings, and related features purchased on the Platform are strictly non-refundable, non-exchangeable, and non-transferable, regardless of the circumstances.

By subscribing to the Platform, the Client (therapist) expressly acknowledges and agrees that:

  • The Platform provides digital services of immediate execution, including but not limited to visibility, listing publication, marketing exposure, and access to platform features.
  • Access to these services is considered fully performed upon activation, even if the Client does not actively use the Platform.
  • The subscription fee reflects access to the Platform ecosystem and not any guaranteed outcome (including visibility, leads, or revenue).

Accordingly, no refund, partial or full, shall be granted, including but not limited to the following situations:

  • Non-use or underuse of the Platform
  • Lack of results, visibility, or client acquisition
  • Voluntary cancellation by the Client
  • Suspension, restriction, or termination of the account due to breach of the Terms
  • Failure to provide required documentation or compliance elements
  • Dissatisfaction with the service or change of business circumstances
  • Technical issues not attributable exclusively to the Platform
  • Force majeure events

Regulatory and Platform Compliance Obligation

The Client expressly undertakes to:

  • Comply at all times with all applicable laws and regulations in their jurisdiction
  • Adhere strictly to the Platform’s terms, ethical standards, and operational requirements
  • Provide accurate, lawful, and verifiable professional information

Any failure to comply with these obligations may result in immediate suspension or termination of the account, without prior notice and without any right to refund or compensation.

Exceptional Refund Requests

Refunds may be granted only on an exceptional basis, exclusively at the sole discretion of the Platform, and strictly limited to cases such as:

  • Proven technical malfunction exclusively attributable to the Platform preventing access to the service
  • Demonstrable billing error (e.g., duplicate charge or incorrect amount)

Any request must be submitted in writing to:
contact@altheraconnect.com

The Platform reserves the absolute right to:

  • Accept or reject any request without justification
  • Limit any refund strictly to the amount unduly paid
  • Refuse any claim deemed abusive, unjustified, or inconsistent with the Terms

9. Global Limitation of Liability

To the fullest extent permitted by law:

The Platform shall not be held liable for indirect, incidental, consequential, reputational, economic, regulatory, or punitive damages.

The Platform shall not be held liable for loss of profits, revenue, opportunities, clientele, or data.

The Platform shall not be held liable for acts of third parties.

The Platform shall not be held liable for professional misconduct committed by Clients.

The total cumulative liability of the Platform, regardless of the legal basis, shall not exceed the total amount of subscription fees paid by the Client during the twelve (12) months preceding the claim.

This limitation applies regardless of the nature of the claim (contractual, tort, negligence, strict liability, statutory claim, or otherwise).

10. Indemnification

The Client agrees to defend, indemnify, and hold harmless the Platform, its directors, officers, shareholders, employees, and affiliates from and against any:

  • claim,
  • demand,
  • liability,
  • damage,
  • regulatory sanction,
  • legal proceeding,
  • cost (including legal fees),

arising from:

  • professional services provided by the Client,
  • breach of these Terms,
  • violation of laws,
  • infringement of intellectual property,
  • data protection violations,
  • disputes with clients.

This indemnification survives termination.

11. Intellectual Property

All components of the Platform remain the exclusive property of Althera Connect Ltd.

No ownership rights are transferred.

Clients grant a limited, non-exclusive license for display purposes only.

Any unauthorized reproduction or extraction is strictly prohibited.

12. Data Protection

Personal data is processed in accordance with the Privacy Policy.

The Platform does not sell or commercially exploit identity documents.

Clients may request access to their personal data subject to legal and technical limitations.

The Platform may retain data for regulatory, evidentiary, or compliance purposes, in accordance with applicable law.

13. Force Majeure

The Platform shall not be liable for any failure or delay resulting from events beyond its reasonable control, including but not limited to:

  • technical failures,
  • cyberattacks,
  • internet disruption,
  • banking system disruption,
  • government action,
  • regulatory change,
  • natural disaster.

14. Severability

If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Mauritius, except where mandatory EU consumer protections apply.

All disputes shall fall under the exclusive jurisdiction of the courts of Mauritius.

The Client waives any objection based on jurisdiction or forum non conveniens.

16. Entire Agreement

These Terms constitute the entire agreement between the Parties and supersede all prior discussions or representations

17. Survival

All provisions relating to:

  • limitation of liability,
  • indemnification,
  • intellectual property,
  • jurisdiction,
  • data protection,

shall survive termination.

18. Regulatory Compliance – European Union (Digital Services Act and Digital Markets Act)

18.1 Platform Status

Where the Platform is accessible within the European Union, it operates as an information society service provider within the meaning of Regulation (EU) 2022/2065 (Digital Services Act – “DSA”).

The Platform is qualified exclusively as a hosting service provider with respect to content provided by Clients.

The Platform:

does not exercise editorial control over professional services provided by Clients,

does not initiate the transmission of Client content,

does not select the recipients of Client content,

does not modify Client content beyond technical formatting.

Accordingly, the Platform benefits from the liability exemptions applicable to hosting providers under Article 6 of the DSA, to the fullest extent permitted by law.

18.2 Absence of Classification as Very Large Online Platform

The Platform does not target or operate as a “Very Large Online Platform” (VLOP) within the meaning of the DSA.

If future regulatory thresholds are reached, the Platform reserves the right to implement proportionate compliance mechanisms without altering its role as a primary intermediary.

Nothing in these Terms shall be construed as recognition of VLOP status.

18.3 Notice and Action Mechanism

The Platform may implement a notice and action procedure allowing third parties to report allegedly illegal content.

However:

  • The Platform is not subject to any general monitoring obligation.
  • The Platform does not proactively supervise professional activity.
  • Removal decisions are made at the sole discretion of the Platform.

Clients acknowledge that suspension or removal decisions may occur without prior notice where required by law or based on risk considerations.

18.4 Transparency and Ranking Disclosure

The Platform may use automated systems or algorithmic processes to determine:

  • listing visibility,
  • profile order,
  • promotional placement.

These systems constitute proprietary business logic protected by trade secret and intellectual property laws.

The Platform is not required to disclose detailed ranking methodologies beyond what is legally required.

No Client acquires any right to a specific ranking position.

18.5 Regulatory Responsibility of the Client

Each Client remains solely responsible for compliance with:

  • EU consumer law,
  • professional regulations in their country,
  • advertising standards,
  • health and medical regulations,
  • data protection laws,
  • cross-border service regulations.

The Platform assumes no regulatory responsibility regarding the legality of the Client’s professional services.

The Client shall indemnify the Platform against any regulatory investigation, sanction, administrative fine, or cross-border enforcement action arising from the Client’s activity.

18.6 Digital Markets Act (DMA)

The Platform does not operate as a “gatekeeper” within the meaning of Regulation (EU) 2022/1925 (Digital Markets Act – DMA).

Nothing in these Terms shall be construed as recognition of gatekeeper status.

If the Platform were ever designated under the DMA, compliance adjustments would not create additional liability toward Clients.

18.7 Regulatory Cooperation

Where required by applicable law, the Platform may cooperate with competent authorities.

Such cooperation shall not constitute:

an acknowledgment of liability,

an admission of fault,

validation of the Client’s activity.

The Client waives any claim arising from lawful regulatory cooperation.

19. Contact

Althera Connect Ltd (C26231337)
Coastal Road, Calodyne
Republic of Mauritius
📧 contact@altheraconnect.com

For any inquiries, our team remains at your disposal and will be pleased to assist you with the utmost care and professionalism.